Shipping Info

📦 Dear Valued Customer, Your Order Journey at usprice.cn

⏱ Key Timeline Overview

Phase	Duration	Details
Processing	1-2 business days	Order verification & packaging (Mon-Fri 9:00-18:00 GMT+8)
Shipping	10-25 business days	From our warehouse to your doorstep
Customs	Varies by country	Typically 2-7 days (see FAQ)

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🚚 Step-by-Step Shipping Process

1️⃣ Order Processing (1-2 Days)

• 🔍 Verification: Orders placed before 15:00 GMT+8 (7:00 AM GMT) ship same day
• 📦 Packaging: Shock-proof materials + waterproof sealing
• 🚫 Non-business Days: No processing on Chinese public holidays

2️⃣ International Shipping (10-25 Days)

• ✈️ Global Partners:

• 🌍 Coverage: 220+ countries (tracking numbers provided for ALL orders)

3️⃣ Customs Clearance (2-7 Days)

• 📄 Pre-filled Docs: We handle commercial invoices & HS codes
• ℹ️ Your Action: May need to provide:
  • Tax ID (EU/UK)
  • Importer code (Brazil/Mexico)

4️⃣ Final Delivery

• 🚛 Local Partners:
  • USPS (USA), Royal Mail (UK), Australia Post, etc.
• 📬 Delivery Attempts: 2-3 times before return

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⚠️ Critical Notes for International Buyers

Factor	Impact	Our Solution
Time Zones	12-hr difference with China	Customer service replies within 24 hrs
Customs Delays	Random inspections	Provide pre-alert documents
Peak Seasons	Holiday backlog (Nov-Jan)	+5-10 days buffer advised

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🔍 Tracking Your Order

1. Real-Time Updates:
   • Track via 17Track (global) or carrier’s site
     [Example Tracking Flow]
     China → Departed → Arrived [Country] → Customs → Out for Delivery
2. No Tracking Update?
   • Carrier scans may delay 3-5 days after dispatch
   • Contact us if no update after 7 days

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❓ FAQ: Shipping Edition

Q: Why does shipping take 10-25 days?
→ Standard ePacket/EMS saves you 30-60% vs express shipping. Need faster delivery? Contact us for DHL/UPS quotes

Q: Will I pay import taxes?
→ Depends on your country’s policy:

• USA: Orders < $800 usually tax-free
• EU: VAT applied on arrival (we declare 20% below retail price)
  → We never mark as “gift” – illegal and causes customs rejection

Q: My order is stuck at customs!
→ 90% resolve automatically within 3 days. If requested:
① Check email for carrier’s instructions
② Submit required documents ASAP
③ Need help? Forward requests to support@usprice.cn

Q: Wrong address after ordering?
→ Contact us within 6 hours of ordering. Later changes may incur $15 rerouting fee.

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✨ Our Shipping Promise

“Transparency is everything in global trade. We guarantee:

• 📆 On-time processing (or 10% discount)
• 📦 Free replacements for lost/damaged parcels
• 🌐 No surprise fees – all potential charges calculated at checkout”

*Lost parcel rate: <0.7% in 2024 – industry-low thanks to dual tracking systems*