Returns & Exchanges

🔄 Hassle-Free Returns & Exchanges Policy

⚖️ Core Principles

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📜 Policy Highlights

✅ Eligible	❌ Non-Eligible
✓ Defective Items · Functional failure · Manufacturing flaws	✗ Changed Mind · Size/color preference · “No longer needed”
✓ Wrong Items Shipped · Verified order mismatch	✗ Used/Damaged Goods · Stains, odors, tags removed
✓ Major Description Errors · Material ≠ description by >30%	✗ Final Sale Items · Clearance/DIY products · Software/licenses

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🛡️ Critical Business Protections

1. 30-Day Hard Deadline
   • Return request must be submitted within 30 days of delivery (tracking date)
   • Why? Prevents seasonal/old stock returns
2. Restocking Fee for Non-Defective Returns
   • 15% fee if return reason is our error (waived for defects/wrong items)
   • Why? Covers inspection/repackaging costs
3. Original Condition Requirement
   • Items must have:
     [Checklist]
     ✓ Original packaging
     ✓ Unused with tags
     ✓ No scratches/alterations
   • Why? Ensures resellability
4. Return Shipping Responsibility
   • Customer pays return shipping unless our error
   • Strong recommendation:”Use tracked service (e.g., DHL/UPS) – unlogged returns won’t be processed”

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🔁 Step-by-Step Process

1️⃣ Request Authorization

• Contact us within 30 days with:
  [Required Info]
  » Order number + Photos/video of issue
  » Return reason (select from dropdown)
• No returns without RMA#

2️⃣ Approval & Instructions

• We respond within 48 business hours (Mon-Fri GMT+8)
• If approved:
  ✓ RMA# issued
  ✓ Return address (local hubs available in US/EU)
  ✓ Prohibited items list

3️⃣ Ship Back & Inspection

• Customer must:
  » Securely repackage
  » Include RMA# inside parcel
  » Email tracking# immediately
• We inspect within 72hrs of receipt → Fraud detection:
  ⚠️ Signs of use? → 50% refund max
  ⚠️ Missing parts? → Deduct replacement cost

4️⃣ Refund Processing

Refund Type	Timeline	Deductions
Defective/Wrong Item	3-5 days	Full refund + return shipping
Non-Defective Return	5-7 days	Item price – 15% restocking fee

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🚫 Zero-Tolerance Fraud Prevention

[Warning Box]

WE DOCUMENT EVERYTHING:

• Serial number matching for electronics
• Pixel-level image comparison tools
• Blacklist for abusive customers (3+ returns/year)
  Chargeback = Permanent account ban

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❓ FAQ (Designed to Reduce Returns)

Q: Can I exchange instead of return?
→ Exchanges only for identical items in stock. Defective items: refund & repurchase recommended.

Q: Why was my return denied?
→ Top reasons:
① Missing tags (cosmetics/lingerie)
② Signs of wear (shoes outdoors)
③ Past 30-day window

Q: How long for refund to appear?
→ Card/PayPal refunds: 3-10 business days after approval (Bank delays not our responsibility)

Q: What if carrier damages my return?
→ You must file claim with carrier – we provide shipping evidence.

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💡 Pro Tips to Avoid Returns

1. Measure Twice!
   • Size charts differ by brand – check product-specific guides
2. Request Samples
   • $1 fabric swatches available (email request)
3. Pre-order QC Videos
   • Add $3 for pre-shipment video inspection

🔒 Policy Transparency Note:
“This policy protects both parties – it keeps prices 20% lower than competitors by reducing fraud losses. We strictly enforce terms to serve honest customers better.”