Contact Us

📬 Contact Us: Efficient Support Channels

Dedicated to resolving your queries promptly across time zones

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🔍 How to Reach Us

Contact Method	Best For	Processing Time
📧 Email support@usprice.cn	• Order modifications • Documentation requests • Formal complaints	24 business hours (Mon-Fri GMT+8)
💬 WhatsApp +86 123 4567 8910	• Urgent order issues • Tracking emergencies • Pre-sales questions	12 business hours (9:00-21:00 GMT+8)

📣 Critical Notice:
*”We operate on China Standard Time (GMT+8). Responses may take 12-24 hours due to time differences with your location.”*

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🌎 Time Zone Awareness Guide

When to Expect Replies:

Global Time Reference:

Your Time Zone	Our Business Hours	Your Local Time
EST (New York)	9:00-21:00 GMT+8	21:00-9:00 (Previous Day)
GMT (London)	9:00-21:00 GMT+8	1:00-13:00
AEST (Sydney)	9:00-21:00 GMT+8	11:00-23:00

⏰ Check Your Local Time

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⚠️ Communication Protocol

To Accelerate Resolution:

1. Mandatory Information
   Include in ALL messages:
   [📌] Order Number
[📌] Screenshot of Issue
2. Channel SpecializationIssue TypeCorrect ChannelWrong ChannelRefund RequestEmail onlyWhatsApp = Redirect + 24hr delayTracking UpdateWhatsApp + order#Email = 24hr slower
3. No After-Hours Support*Messages received outside GMT+8 9am-9pm will be processed in chronological order next business day*

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💡 Pro Tips for Faster Service

1. Subject Line Codes (For Email)
   [Order Issue] #USP2025XXXXXX
[Pre-Sales] Product ID: ABC123
2. WhatsApp Efficiency
   Send structured messages:
   [Example]
   *”ORDER HELP #USP20251234
   • Problem: Wrong item received
   • Proof: [attached photo]
   • Request: Exchange for correct SKU”*
3. Avoid These Delays
   [❌] Multiple duplicate messages
   [❌] Sending documents without request
   [❌] Voice messages (text only)

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🛡️ Business Protection Terms

By contacting us, you agree:

1. Non-urgent issues may take 1-3 business days
2. Repeated messaging resets response timer
3. WhatsApp is not for legal notices (use email)
4. Response time excludes Chinese public holidays

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📅 Service Availability Calendar

Period	Email Support	WhatsApp
Weekdays (Mon-Fri)	✅ 24h response	✅ 12h response
Weekends	❌ Next Monday	❌ Emergency only
Chinese Holidays	❌ Suspended	❌ Suspended