FAQ

❓ Frequently Asked Questions: Smart Answers for Global Shoppers

💳 Payment Concerns

Q: Why do you only accept PayPal?
→ Security first: PayPal offers encrypted payments and buyer protection.
→ Coming soon: Credit cards (Visa/Mastercard) launching Q4 2025.

Q: Will I be charged currency conversion fees?
→ All prices are in USD. Your bank may charge 1-3% foreign transaction fees – check with them before paying.

Q: My payment failed repeatedly!
→ 90% caused by:
① Bank blocks international transactions (call your bank)
② PayPal account limitation
③ Incorrect billing address
→ We cannot override bank decisions.

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📦 Shipping & Customs

Q: Why no free shipping?
→ International shipping costs 3-5x domestic rates. Our $2.99 economy shipping is 40% below market average.

Q: How to avoid customs delays?

→ Pro Tip: Enter full phone number + tax ID at checkout.

Q: Where’s my tracking update?
→ Normal scanning gaps:
• China depot → 3-5 days no scans
• Customs → 2-7 days blackout
→ *Contact us only if no update for 10+ days*

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🔁 Returns & Refunds

Q: Can I return because I don’t like the color?
→ Returns only for:
✓ Defects (provide photo proof)
✓ Wrong items shipped
→ Changed mind? Resell locally – we don’t accept subjective returns.

Q: Who pays for return shipping?
→ You cover return costs unless:
① We sent wrong item
② Item arrived damaged (with video unboxing proof)
→ Use our $9 return label to save 50%.

Q: How long for refunds?
→ PayPal: 3-5 business days after we approve
→ Credit Cards: 7-14 days (your bank’s processing time)
→ Weekends/holidays excluded

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📏 Sizing Solutions

Q: The size chart was wrong!
→ We provide:
① Garment flat measurements (in cm)
② Model’s stats + worn size
→ If measurements mismatch our chart: Email photos of your measuring tape on the item for full refund.

Q: Can you help me choose a size?
→ Required info for advice:
① Your body measurements (chest/waist/foot length)
② Product ID
→ Guesses without data = unreliable.

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⚠️ Policy Protections

Q: What if my package is lost?
→ We replace free if:
① Tracking shows “lost” by carrier
② 45 days passed since shipment
→ Compensation capped at $100 unless you purchased shipping insurance.

Q: Why was my return rejected?
→ Top reasons:
① Tags removed/items worn
② Request submitted >30 days after delivery
③ No RMA number issued
→ All decisions final per Section 4.3 of our Terms.

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🌐 Global Specifics

Q: Do EU customers get 14-day returns?
→ We comply with EU law:
✓ 14-day return window for non-final sale items
✓ But: You still pay return shipping + 15% restocking fee if not defective.

Q: Why higher shipping costs to Brazil?
→ Extra fees:
① $3.50 ANVISA registration (health products)
② $8 postal handling tax
→ Calculated automatically at checkout.