Order Tracking

🚚 Order Tracking: Real-Time Global Visibility

*Self-service tools for 24/7 peace of mind*

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🔍 3-Step Tracking System

1. Locate Tracking Number

• Found in:
✓ Order confirmation email
✓ “My Account” > Order History
✓ SMS to your phone (if provided)
• Format: USP{country_code}{10 digits} (e.g. USPUS1234567890)

2. Track Via Preferred Platform

Platform	Best For	Features
17TRACK	Global coverage	60+ carriers, push notifications
Carrier Direct	Latest updates	EMS / ePacket
Our Dashboard	Simplified view	Login > Order Details > “Track Package”

3. Decode Status Updates

Status	Meaning	Action Needed
Departure Scan	Left China warehouse	None – next scan in 3-5 days
Arrival at Customs	Entered destination country	Monitor for “Held” status
Out for Delivery	Local carrier processing	Ensure someone receives

❓ Tracking FAQ

Q: Why no scan for a week?
→ Normal during:
① Ocean/air transit (no scanning points)
② Customs blackout period
→ Check again after 10 full days

Q: Tracking says “delivered” but nothing received?
① Check with neighbors/household
② Contact local post office with tracking#
③ If confirmed lost → File claim with carrier first

Q: Can I change delivery address in transit?
→ Only possible for unshipped orders. In-transit changes:
✓ $15 rerouting fee + carrier charges
✓ Success rate <40%

⚖️ Legal Transparency

“By using our shipping service, you agree:

1. Tracking status is provided by carriers – we don’t control accuracy
2. ‘Delivery’ status transfers responsibility to local carrier
3. Claims require police reports for high-value (>$100) items”*